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We receive a great number of inquiries each day. Since many of these inquiries are of a similar nature, we kindly ask that you first review our Frequently Asked Questions before you send your question to us. This enables us to give truly unique concerns undivided attention and achieve quick response times to your special inquiry.
PRODUCT ENQUIRY
What kind of jewelry do you sell?
www.SilverUrban.com is an online retailer that sells ONLY 100% Genuine Sterling Silver replica jewelry.
What type of material used for making of the jewelry?
The materials used are ONLY 100% Genuine Sterling Silver.
Is the pictures posted on the website the real items that customer will receive?
Yes. All items received will look just like on the photos.
How often does new design/products becomes available?
We do not have an exact standard timing for the release of new products. It shall depend on the availability on the new products on the market. Our factory is constantly looking out for the newest and latest designs available in the market. If you are interested in our new products, please submit our mailing list and we will send you the products update every now and then.
Does the jewelry come with gift box and shopping bag?
No. All products will be individually packed in a protective plastic with a cardboard protection. However, the original Shopping Bag, Storage Pouch, Gift Box and Silver Care
ORDER ENQUIRY:
- How long will it take for my order to be processed?
Once you have submitted the order, it will normally take 1-3 working days for us to process the order. We will send an order confirmation via email once the order is processed.
- How can I trust you with my money?
All orders are processed with extensive care to meet our customer's needs. We appreciate the importance of your purchase. We are here to make your online shopping experience a great one. We aim to have long-term repeat customers and therefore will provide the best possible service available. Should you not be satisfied with your order in any case, please contact us.
- Can I cancel my order after it was processed?
Yes, you can cancel the order if we haven' t ship out your order yet. We will process the refund within 7 days when we receive your cancellation request. You will need to wait between 1-3 weeks for the credit to be appeared on your account. However no cancellation can be accepted after we shipped out your order. All sales are final.
- How can i check the status my of order?
You can login into your account an check the status of your order! Once your order is approved, products will arranged to be shipped.
- How can I pay?
We accept VISA and MASTERCARD payments at this time. Should you need other forms of payment, please email us.
- Can I have the product ship as gift?
Yes, we declare all item as gifts.
- Can I place order via telephone?
We do not accept phone order at this moment! However if you place your order online it will process much faster since it is connected to automated real-time processing system.
- I would like to place an order, but not over the internet.
If you are unable to use the Internet for any reason we could process your order manually. Please email us and our staff will contact you shortly.
SHIPPING ENQUIRY
- Does this shop ship internationally?
Yes, we do ship to almost anywhere in the world.
- How long does the delivery takes?
Because of the high volume of orders we receive each day, please allow 8-14 working days to receive your merchandise.
- How much is shipping?
We do offer Shipping Worldwide. We only charge US$15 per transaction for shipping and handling.
- What happen if I did not received the shipment?
You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you. However, we will not be responsible for the lost if the you had furnished incorrect shipping information.
- What happed if the item was damaged during shipment?
You need to inform us immediately upon receipt of shipment once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged goods to be reviewed before we send out a new replacement.
Silver Care and Cleaning:
All silver objects should be kept clean and free from dust and surface grime.
Tarnish need not be removed from an object before storing, for eliminating heavy blackened tarnish ultimately reveals fresh sterling or fine silver electroplate to be exposed to the elements. The formation of tarnish inside display cases can be kept to a minimum by using water absorbing desiccated silica gel to keep the relative humidity low. Choose a silica gel canister which has a built-in indicator which turns the gel from blue to pink when saturated with moisture. This indicates it s time to dry the canister in the oven. Be sure to read the directions thoroughly, silica must not be inhaled! Activated charcoal or similar commercial product will also remove tarnishing gases. Certain paints, oils, and fabrics within the case can accelerate the formation of tarnish. For this reason, it is best to seal the interior wood surfaces with lacquer or polyurethane. Latex paint can be used but should be allowed to dry for at least four months.
Tarnishing can be minimized during storage by placing individual silver objects inside polyethylene bags then sealing the bags. It is best to first wrap each piece with non-buffered tissue paper (acid-free and of archival quality) or soft, anti-tarnish tissue to guard against changes in humidity and to prevent transfer of harmful materials from the storage environment to the silver. Tarnish-absorbing cloths such as Pacific Silvercloth are also excellent for wrapping before placing the object in the polyethylene bag such as a Ziploc . This fabric is impregnated with microscopic particles of silver which attract sulfur. In time, it will become saturated with tarnish-producing pollutants and will be rendered useless. Another approach against tarnish can be achieved by placing small containers of desiccated silica gel and activated charcoal inside the bag.
Using Pacific Silvercloth flannel flatware rolls will protect each piece individually. Rotating your flatware will ensure the entire set wears evenly.
Highly polished silver will mellow and develop a wonderful patina. This patina is made-up of very fine scratches, which distinguishes this metal from all others.
Storing silver in newspaper or binding it with rubber bands will react with silver, causing deep discoloration which may have to be professionally polished. Cardboard boxes that aren t archival have acids that will aggressively tarnish silver.
Do not store silver in plastic wrap! Plastic wraps can contain tarnish producing materials and may require solvents to remove over extended periods.
Lacquering or waxing is not recommended for silver because of the difficulties in obtaining an even coating. If the coating has not been applied well, it may be uneven or have streaks and small holes, so that when the object retarnishes, the end result may be worse than if no coating had been applied at all. However, in an open display where surface protection of the object is necessary, a micro-crystalline wax such as Renaissance is recommended.
Silver is tarnished by sulfur-containing materials, particularly hydrogen sulfide (H2S). The most common tarnish-causing elements are wool, felt, food (eggs, onions, mayonnaise), fossil fuels, rubber bands, latex gloves, carpet padding, and certain paints. Tarnish is accelerated in a humid environment. Oily salts from our fingers may, if not removed, show up as corrosion patterns that may have to be professionally removed.
If there is no tarnish present on your silver, use a phosphate-free detergent to clean it after use. Silver that is used, then gently washed and dried immediately, will require seldom tarnish removal. When hand- washing, do not allow your silver to come in contact with a metal sink it will scratch.
Tarnish is easily removed when first noticed (usually a yellowish tint), and will become increasingly difficult to deal with as it turns to light brown and eventually black. Frequent light cleanings, (washing the object with a phosphate-free detergent may be all you ll need) are preferred to waiting until the tarnish gets so stubborn that more abrasive polishes would have to be employed.
The polishes and cleaners listed here can be found in your local hardware store, department store, pharmacy, or listed distributors. 3M's Tarni-Shield Silver Polish and Twinkle Silver Polish are by far the least abrasive of the commercial cleaners, and Tarni-Shield has a much more effective tarnish barrier than Twinkle. Goddard s Long Shine Silver Polish and Silver Wash, and Wright's Anti-Tarnish Silver Polish and Silver Cream (this product offers no tarnish protection) are all recommended in removing heavier tarnish and residue. If the choice is between a polish that protects better but is more abrasive, and one that does not protect as well but is far less abrasive, go with the less abrasive polish. Polishes that are meant to be washed off are less abrasive because they use a liquid to suspend the polishing ingredients.
Don t use polishes that have dried-up; the abrasive particles are now much too concentrated and will harm your silver. Never use steel wool (too abrasive and rust may result if not fully rinsed from the interior of an abject), Scotch-Brite and scouring pads (too abrasive), or dips (too toxic).
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